Support

Get help without blurring the boundaries.

Aiden OS is a self-serve digital product. This page explains what support is included, how billing works, how cancellation works, and what is outside the current product boundary.

Included Support

Starter kit access and download help.
Setup flow and onboarding packet guidance.
Docs, templates, updates, and product notices.
Customer update notices for meaningful setup, safety, compatibility, billing, download, or workflow changes.
Account correction when PayPal payment proof is provided.

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Not Included

Custom builds, app repair, or done-for-you setup.
Customer account custody, secret handling, or live platform changes.
Legal, tax, financial, medical, security, compliance, or regulated advice.
Emergency support, guaranteed response time, or guaranteed business outcomes.

Billing And Cancellation

Founders Access is a one-time founder purchase. Future monthly plans can be managed or canceled through the payment provider used at purchase. Delivered digital access is not guaranteed refundable unless a separate written refund approval applies.

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Refund Review

Refunds are reviewed manually. Include your PayPal email, transaction ID, subscription ID if available, and the reason for the request. Access may be revoked if a refund is approved.

Request Refund Review

Before Sending

Do not email passwords, API keys, payment credentials, or private customer records.
Do include your PayPal email or transaction ID for access issues.
Do include the page URL and screenshot description when reporting a bug.
Do keep one request focused on one issue.